Prices
The published prices are subject to change and come2see Balkans reserves the right to change them without prior warning. These prices are not valid for special occasions and events (e.g. national and public holidays, fairs). come2see Balkans is not responsible for price changes due to risen prices of other service providers.
Group discounts are subject to further negotiations.
Passport, Visa & Health regulations
Our clients are personally responsible for arranging and the possession of a valid passport (ID card for EU countries) and any visas required. The tourists must conform to the health regulations required by the country(ies) that will be visited during the tour. Information and advice on health requirements may be obtained from your GP or the Ministries of Foreign Affairs of each of the countries. Information about these or related items (climate, clothing, baggage, personal gear etc) is could be given but without responsibility on the part of the Company. We could not accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Complaints
Any disputes concerning the implementation of this Agreement will be settled by mutual consent of the parties. If consent can not be reached, they will be referred to the relevant court.
In the event of any failure or inappropriate fulfillment of the terms of this Agreement to be found during the trip, the Client shall immediately and solely in writing inform the service provider and the Tour Operator in order to take timely measures that satisfy all interested parties. Should the client have a complaint about any of their tour arrangements, the client must inform both the relevant supplier and the Tour Operator’s representative at the time. It is only if the Company and the relevant supplier know about problems that there will be the opportunity to put things right. However, we will always strive to resolve any complaints on the spot.
In the event that Client’s claims related to the quality of the service provided can not be satisfied on spot when providing the service, the Client has the right to make a duly formulated claim to the Tour Operator in writing within 7 days of the end of the trip. The Client must provide a protocol (complaint) signed by a representative of the local travel company, the administration of the site providing the tourist service and by himself. Without the presence of such a signed protocol or complaint, the Client can not claim any claims to the Tour Operator. The Tour Operator shall notify the User of his/her response within 30 days of the deposit of the claim and the protocol.
In case the Client terminates his/her trip during the tour, he/she shall not be entitled to claim reimbursement of any kinds. In this case, the Client arranges his return by him/herself.
Travel Insurance
Considering your personal safety well-being, it is obligatory that you arrive with valid travel insurance. We would also recommend that your insurance covers tour cancellation costs, as well as emergency medical care and repatriation in case of medical problems. However, we can assist and arrange the travel insurance for the particular countries.
Luggage & Personal belongings
These remain your responsibility and risk at all times. However, we highly recommend you to be always aware of your personal effects.
Airlines & Other Suppliers
come2see Balkans acts only as agent for the tour operators and service providers in the individual countries, for the owners of accommodation, transport companies and air carriers. This means all bookings must be considered subject to the ticket or transport conditions and regulations of the carriers or transport companies, and also subject to the laws of the country in which such carriage or other facility is required.
Data Protection
We assure you that we have taken measures to protect the personal booking information held by us. We will only pass your information on to the relevant suppliers and persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, medical condition, dietary or religious requirements. If we aren’t allowed to forward this information to the relevant suppliers, we won’t be able to provide the reserved services. In making this booking, you consent to this information being passed on to the relevant persons. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.
All details about our data protection policy may be found in our Privacy Policy.
We hold the right to set special conditions for certain bookings. In these cases the conditions substitute the “General booking conditions”.
